1. About Us

Welcome to Lonsdale. We are a Hongkong company specializing in cigar trading, with rich experience in cigar selling. We have established a professional tobacco warehouse and logistics system in Hongkong, which can provide you with various choices and efficient transportation. Whether you are a cigar novice or connoisseur, we sincerely hope you will find your love here and enjoy the joy of cigars.

2. Where do we import cigars?

The Cuban cigars on this website come from distributors in various regions. After all, we will store cigars imported into Hong Kong in the bonded warehouse of the Hong Kong Customs and Excise Department. All import and export records are subject to the supervision of the Hong Kong Customs Department, and there are no fakes. In addition, our warehouse maintained standard humidity and fixed temperature to ensure the quality of cigars.

3. The process of purchase.

First, select the product you need to buy, confirm the quantity, and add it to the shopping cart. On the shopping cart page, you can view all the products. You can change the quantity of the products or delete them. When you confirm that the information is correct, click settlement to enter the payment page. You need to fill in the contact person and contact information on the payment page. If you are not placing an order for the first time, the data must not fill in again. After completing orders, you will receive confirming the order information by e-mail, and you can use a credit card, including UnionPay, or pay for the goods by bank transfer.

4. Does the price of our cigars include tax?

Due to the different tax policies of customs and offices worldwide, our cigars do not include tax. Customers need to understand the local customs regulations and policies.

5. Freight introductions

Delivery charges vary according to the amount of your order and the region you are in. When an order exceeds 8000HKD, we will offer a free delivery service for this order. If the order is less than 8800HKD, we will charge the freight according to the consignee’s location. We will set a reasonable shipping fee if free shipping is unavailable.

6. What payment method do we accept?

We accept credit cards, including union pay, and you can also choose to pay by bank transfer. For more information, please use online customer service or send an e-mail to postmaster@hkcigarcity.com.

7. How long does it take for the customer’s order to be delivered?

We will send you the goods within 5-7 working days after your purchase. Depending on your country and region, the shipping time will also vary. We will send you the corresponding information via e-mail to check the logistics process in real time.

8. What should I do if the packaging is damaged or the seal/tax label is incomplete when receiving the goods?

While transporting cigars, they will cause headshots, cracking, mildew, moth-eaten and other problems due to temperature, humidity, and bumps. To ensure that the goods you purchase strictly meet the quality standards, we will open and inspect every batch of cigars that enter the warehouse to ensure that every product you receive is intact. Therefore, it is normal for the packaging to be damaged or for the seal and tax label to be incomplete.

9. What are the humidity and temperature standards for the humidor?

The standard temperature of the humidor is 16-20℃, and the humidity is 65-75%.

10. After receiving your cigar, when is the right time to smoke a cigar?

You can taste the cigars once you receive them immediately. If you have a humidor available, we recommend leaving the cigars at 65 to 75% relative humidity for one to two weeks to allow them to settle for a better taste.

11. What to do if you are not satisfied with the order?

If you have any questions about the order, you can contact online customer service or send an e-mail to postmaster@hkcigarcity.com. It’s our pleasure to receive your feedback and comments, and we will do our best to protect your rights and interests.

12. If you need a piece of advice?

You can reach us by sending an e-mail to postmaster@hkcigarcity.com or talking with our customer service department. Whether you are a newcomer or an expert cigar smoker, we will provide you with enthusiastic help.

13. how to get/use points?

Registering as a website member will get corresponding points every time you place an order. 。

14. Return and exchange policy.

Due to the particularity of cigars, at www.hkcigarcity.Once the goods purchased by com are shipped, they will not be returned or exchanged. We accept Returns and exchanges of goods in the following cases： Due to incorrect delivery, the goods received by the customer do not match the purchased goods. The customer can contact us immediately after receiving the shipment to obtain a return authorization. The goods will be appropriately packed and returned to the corresponding address within five working days. For goods that meet the return conditions, please ensure the integrity of the parcel and take a photo when returning. If the goods contain attachments, gifts, or product description information, please send them back together. If there is any missing or damaged, our company will not accept this return or exchange. We shall bear the return and exchange freight arising from the above circumstances.