1. Range

The privacy policy applies to site users and does not distinguish your nationality or place of residence.

2. Our privacy policy

We are committed to providing a safe and reliable online shopping experience when you use www.hkcigarcity.com. Our privacy policy guarantees the confidentiality of personal data, including your personal information*(credit card, name, address, email), kept in secure documents and encrypted format.

We are committed to respecting and protecting the privacy of users’ data. We promise that when complying with the provisions of the Personal Data ordinance. We will fully comply with the internationally recognized standard for protecting personal data privacy. And ensure that company employees abide by the most stringent security and confidentiality standard. We promise not to sell, rent, or give away your name, contact number, email address, and other information to third parties without your permission.

When you create an account on this site and use its products and services, we record your name, address details, and password. Also, place your email in a cookie on your computer to record your transaction history. It can also receive and save information from your browsers, such as your IP address and cookie information. If you want to make an order from another computer, you enter your email and password to retrieve all your data.

3. Information we collect

1) Basic information: name/age.
2) Contact method: email address/delivery address/phone number.
3) Payment information: bank account/the information of billing bank account.
4) Registration information: user name/password/purchase order/purchase history.

4. The reason for collecting personal information

1) Verify your identity for security purposes.
2) Record the delivery information of your purchased goods.
3) To complete the process of each order and solve the problems, establish and maintain good business relationships with customers and provide continuous service.
4)Collect customer feedback and opinions, use data analysis to improve our website, products, and services, and optimize the customer experience.

To protect your personal information and privacy, unless we have your agreement, we will not use or disclose your personal information for any purpose other than the above.

5. The website will not edit or disclose users ‘registration information and the non-public content stored on the website without the user’s authorization unless there is a legal permission requirement or this website believes it is necessary to disclose this information based on good faith.

Generally, meet the following conditions.

1) Comply with relevant laws and regulations and comply with the legal service procedures of this website.
2) Keep and maintain the trademark ownership of this website.
3) In an emergency, strive to maintain the privacy and security of users and the public.
4) Meet other relevant requirements.

6. You have the right to request the modification or deletion of your data, and you can contact us by emailing postmaster@hkcigarcity.com. If you apply for the deletion of personal data, we will not be able to continue to provide you with services and products.

If you have any questions about this privacy policy, please email postmaster@hkcigarcity.com.