Both parties to this service agreement are users and this website, and this service agreement has a contractual effect.
You acknowledge that the terms and conditions of the website and the company Lonsdale limited set out in these terms and the service agreement shall be legally binding between you and the website. This website has the right to modify the terms of service when necessary. Please ensure that you check these terms regularly. If users continue to enjoy this website’s information services, they consider having accepted the changes in terms of service. This website exercises the right to modify or interrupt the service without being responsible to users or third parties.
1. This site does not serve a client under 18 yearsold(or the minimum age in your local jurisdiction, whichever is higher). If you are under legal age, you have no authority to use the service of this website.
2. Cigars are a type of tobacco that is harmful to health by default. We shall not be liable to you or any third party for the adverse health effects caused by the use of tobacco products.
3. Customer information
To enable the smooth completion of online services such as ordering and acceptance, item delivery, and payment settlement, and to provide members with more convenient and beneficial timely information, provide us with personal information, such as your name, telephone number, or e-mail address, or other personal data as defined by the data privacy law. During the shopping period on this website, Your personal information will always be retained and used when providing services.
4. The site reserves the right to refuse or cancel the orders for any reason.
Any order on www.hkcigarcity.com is binding once we have accepted and confirmed it. After you place an order on the website, we will verify the information and inventory of the goods. If you have any questions, we will confirm with you by e-mail.
5. This site tries to ensure the accuracy of the product description, specifications, and pricing, but it is only for reference. Due to the particularity of the products, product specifications and prices may change, and we can not guarantee that the details and pictures are entirely correct. If there is any change, we will notify you after you place your order.
6. Freight introductions
Delivery charges vary according to the amount of your order and the region you are in. When an order exceeds 8000HKD, we will offer a free delivery service for this order. If the order is less than 8800HKD, we will charge the freight according to the consignee’s location. We will set a reasonable shipping fee if free shipping is unavailable.
7. Due to the particularity of the product, in principle, the site does not support returns and exchanges.
Any product purchased from www.hkcigarcity.com does not apply the changing or refunding policy as the product is issued. The changing or refunding policy is only applicable under the following circumstances.
Due to the wrong delivery, the customer received goods that needed to match the purchased goods. The customer shall contact us immediately after receiving the shipment to obtain a return authorization, and the goods were packed correctly and returned within five working days.
For goods that meet return exchange conditions, please ensure the integrity of the parcel and take a photo when returning. If the goods contain attachments, gifts, and a commodity description information book, please send them all back together. The company will not accept returning or exchanges if missing products or damaged.
Accord with the above circumstances, we will cover the return or exchange shipping cost.
8. Tobacco laws vary from country to country. Users must understand and assume the applicable laws for purchasing and importing Cuban cigars from abroad to their shipping address. The site does not sell Cuban cigars to U.S. citizens.
9. The users are responsible for customs duties and clearance procedures via www.hkcigarcity.
To purchase goods through www.hkcigarcity.com, users need to know the conditions and regulations of their country’s customs system and complete the duties and clearance procedures charged by the local customs. If you have any questions, don’t hesitate to contact customer service for consultation.
10. The sales platform of all company products is only available at www.hkcigarcit.com; this is the company’s only sales platform.
The company currently only accepts two payment methods.
1. Finish payment on our website
2. the detail of payment link will send by postmaster@hkcigarcity.com
The client should only trust the payment methods above.
11. Disclaimer
This website shall not be liable for failure to perform or delay in performance due to routine Internet equipment maintenance, Internet connection failures, computer, communication, or other system failures, power failures, strikes, riots, riots, catastrophic weather (such as fires, floods, storms), explosions, wars, government actions, judicial and administrative orders or third-party actions (specifically, due to hacking attacks, technical adjustments or failures of telecommunications departments, website upgrades, banking problems, Caused by service interruptions or delays).
